Customer Relationship Management (CRM)
Customer Relationship Management is an important component that plays a vital role in helping organizations improve business relationships with customers, while driving sales growth. This interactive course is designed to give you a solid understanding of CRM, implementing CRM software – Zoho CRM and a practical application of CRM in building a strong customer relation. At the end of this course, participants will become certified in CRM.
- Develop an understanding of the terms and benefits of CRM
- Analyze the different components of a CRM plan
- Comfigure and implement customer relationship strategies using Zoho CRM software
- Build long-lasting customer relationship through industry best practices
Two (2) Days
Lagos | Abuja | Port Harcourt
Sales & Marketing, Client Relationship Officers, Team Leads, Related & Experienced Professionals, SME(s), Young Graduates, Entrepreneurs, Business Executives, Consultants, Project Teams, Technical & Non-Technical Professionals.